top of page

TERMS & CONDITIONS

  • Bookings are made on a first-come first-served basis.

  • The full payment of the consultation is required upon booking for existing CC COSMETICS patients or new patients alike. Payment can be made via the booking system. All payments are non-refundable.

  • A non-refundable deposit of £50 is required for all treatment bookings. This amount is per treatment not per appointment. Payment can be made via the booking system.

  • Late cancellations or changes (within 4 days) will result in deposits being forfeited. In the case of appointments that form part of a course, package or subscription of treatment, one treatment will be deducted from the remaining number of treatments – this also applies to any of our CC COSMETICS subscription services.

  • Bookings are not confirmed until a deposit payment has been made. If there is a delay in making a deposit payment, your appointment slot may be allocated to somebody else. A booking will not be held for you without a deposit payment.

  • Late arrivals may not receive a treatment – CC COSMETICS staff will always do their best to provide full treatment but cannot keep other clients waiting.

  • If you are bringing young children to the clinic, please ensure that there is a supervising adult with them at all times as CC COSMETICS staff cannot supervise and neither can children be taken into treatment rooms.

  • It is important that you provide all medical history asked of you. CC COSMETICS will not be held liable for any damage caused because of withheld information or failure to follow instructions from the CC COSMETICS staff.

  • One week before your appointment you will receive an appointment reminder by email. Please refer to this letter for your specific time.

  • Please note that the emergency number should be used in emergencies only, for example urgent aftercare advice if there is any severe pain experienced. The emergency line is not to be used to re-arrange bookings or ask generic questions.

  • For any treatment bookings you are not permitted to consume alcohol 48 hours before or after your appointment. If you have consumed alcohol you must alert the Practitioners as it may not be safe or recommended to proceed.

  • If you are planning to fly medium-long haul after your treatment appointments, please raise this with the Patient Care team upon booking, so they can check with the Practitioners whether the treatment booked will be still suitable.

  • You are not guaranteed to have further treatments at your review appointment, this is solely at the discretion of the Practitioner.

  • Any treatment discussed with your practitioner must be booked within 12 months of the consultation otherwise a new consultation will be required.

  • Results of treatments do vary on a patient-to-patient basis.

 
BOTULINUM TOXIN CORRECTIVE / FOLLOW UP REVIEW

  • Any adjustments made with further Botulinum Toxin administered or offered to you, must take place within 2-4 weeks of the initial appointment within your review appointment, and is not guaranteed but solely provided at the discretion of your Practitioner. If your review appointment is not booked within this time period, or you fail to attend your review appointment, the offer will become invalid.

 
GIFT VOUCHERS

  • Vouchers are non-transferable and cannot be exchanged for cash.

  • Photocopies will not be accepted, and all bookings must be made in advance.

  • All vouchers to be used within 12 months.

  • Vouchers can’t be used in conjunction of any offers.

  • Vouchers are Non-refundable.

 
COMPLICATIONS

  • Although rare, some procedures can result in a range of well-documented complications. Some patients may specifically be subject to a higher risk factor than others. We will, of course, treat these to the best of our ability as many of these complications can be managed simply and conservatively. If you are urgently required to see a practitioner, you may be asked to travel to one of our clinics to be examined in a medical setting. In the very unlikely event of a more serious complication and the need of further treatment outside of our expertise, arrangements will be made for you to be treated by the NHS via A&E or your GP. You can pay privately at your own cost. Please note it is possible that any private medical insurance may not cover complications arising from cosmetic work.

 
LIABILITY

  • CC COSMETICS will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. CC COSMETICS will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, CC COSMETICS regarding the care of a treated area.

 
REFUNDS AND RETURNS

  • You are entitled to change your appointment free of charge up to 4 days before the scheduled date. Any changes after this period will be considered a cancellation and your deposit will not be transferable. Please be aware that all of our clinics can often be fully booked 3 months in advance and you should consider this if requesting any changes to your appointment dates and times.

  • Due to circumstances outside of our control, there may be occasions when we must cancel appointments at very short notice. CC COSMETICS will endeavour to offer you a similar appointment for the soonest date available. Please note that refunds will not be given for any expenses you may incur such as train tickets, flight tickets or hotel bookings.

  • All of our clinics can run behind schedule and for this reason, we request that you do not make any plans within 4 hours of your appointment time. Each Practitioner will take the amount of time necessary to provide comprehensive care and attention to every single patient. The CC COSMETICS staff will try their best to avoid large delays, however, this cannot always be avoided and we cannot guarantee that each patient will be seen on time. If the clinic is running late, you will not be entitled to a refund or transfer of your deposit. Please contact CC COSMETICS at your earliest convenience to reschedule your appointment if you envisage this being a problem for you.

  • Treatment deposits can be transferred to another CC COSMETICS Clinic location. Treatment deposits can also be used for a different treatment offered at the CC COSMETICS Clinic. If either of these amendments are required by the patient, a minimum of 4-days’ notice from the appointment date is needed.

  • Products bought in clinic or on the online shop are non-refundable unless they are faulty. Faulty products will need to be returned to a CC COSMETICS Clinic for assessment before any refunds can be processed.

 
PROMOTIONS

  • Occasionally, CC COSMETICS may run promotions for our patients. CC COSMETICS reserves the right to change any aspect of the promotion without notice.

  • Promotions may have separate terms and conditions applied to them that are not detailed here.

  • Promotional offers are not to be used in conjunction with any other offers unless specifically stated.

 
COMPLAINTS

All treatments, products and offers are subject to availability.

  • Complaints should be made formally, in writing to, contact@cc-cosmetics.co.uk

  • Complaints are not monitored on any of our social media accounts. Should you require a quick response, please send your complaint to the above email address.

  • You will receive acknowledgement of your complaint within 72 hours of it’s receipt.

  • CC COSMETICS Management team will investigate your complaint. This may require you to attend a further consultation with a CC COSMETICS staff member. If you are not satisfied with the outcome of the initial investigation, CC COSMETICS’s Medical Director will review your case.

  • For any complaints, which result in gestures of good will being offered to the patient from CC COSMETICS, a signed agreement will need to be completed in-clinic and witnessed by another Practitioner.

  • CC COSMETICS are not able to provide you with any clinical advice. They will forward your questions to our medical Practitioners and reply to you accordingly. Any questions regarding treatment aftercare will be answered in your appointment. We suggest making notes of what is discussed at the appointment for your own records and peace of mind.

 

FURTHER INFORMATION AND CONTACT

Should you have any questions regarding the information provided, please contact contact@cc-cosmetics.co.uk. Please note that due to extremely high demand it may take the booking coordinators up to 72 hours to respond to you.

bottom of page